At Outsourced it support services technical support centers, technical support outsourcing has long since evolved from simple call handling to business process re engineering. The IT Help Desk has expanded to the integrated Service Desk. It Supportdesk has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.
Technical support outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an external service provider.
The goal of IT Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.
IT Help Desks at traditional call centers in India have been transformed into modern customer information centers or contact centers. The role of technical support has expanded to include telesales both pre and post sales technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, remote IT infrastructure management services.
For more information visit us at :- http://itsupportdesk.in/helpdesk-outsourcing/
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