Now a days it is common for organization’s employees to be
accessing IT resources around the clock, that’s why the demand of 24/7 IT
support is increasing. The concept of Remote Desktop Support
stays here because end users require supports and maintance.
Without a Remote Desktop support
solution, technicians need to be physically present at an end-user’s computer
to troubleshoot and resolve technical issues. This is not only time-consuming and
inefficient; it’s also costly and not scalable to the demands of most of
organizations.
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