We take support seriously, making sure you can quickly get the expert help you need. Many of our products come with 24/7 support and upgrades. For those that don’t, you can simply choose the level of support your business needs.
Depending on the package you choose, you will get access to engineers directly for one to one support by email or telephone. Or, simply access our comprehensive, searchable, web based support knowledge base.
Our Technical support is proactive. This means you will hear about the latest product news and general information on security threats and protection strategies. You will get help when installing, configuring and upgrading our products and resolving any technical issues. And, we don’t place limits on how much help you can get. Raise as many support incidents as you need to if you have got a problem we want to fix it.
If you choose one of our Premium or Platinum Support packages, you will gain other benefits as well. Additional features include formal service level agreements with target response and escalation times, and a technical account manager over seeing all support activity.
For more information visit us at :- http://itsupportdesk.in/outsourcing/
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