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Sunday, 11 January 2015

HELPDESK OUTSOURCING


IT SupportDesk offers two main types of Help Desk support:
Help Desk Outsourcing Services
IT SupportDesk’s Help Desk Outsourcing Services are intended primarily for small companies who require the quick availability of a professional help desk with effective phone and Online Remote support and the ability to mount issues, but who have limited budgets and management bandwidth. By utilizing ITSupportDesk’s Help Desk Outsourcing Service, small businesses save cost and administrative hassle and benefit from enterprise-class phone and remote support.
Virtual Help Desk Services
Larger companies typically want help desk services to be a seamless extension of the corporate IT support organization. Client access to the help desk, problem escalation, ticket tracking, delivery of support and maintenance of the support database should be consistent regardless of whether IT problems are resolved via in-house resources or through an outsourced help desk services. IT SupportDesk Virtual Desk Services are designed to address all these issues.
IT SupportDesk Virtual Help Desk is a seamless extension of your in-house or contract help desk resources. IT SupportDesk can operate as a main help desk for your organization, act as an escalation resources for tough technical issue, or be available in overflow situations when your other resources are too busy. With experts support, transparent integration with your existing help desk, and reasonable price, IT SupportDesk’s Virtual Help Desk is a valuable resource to augment your internal staff or contractors.

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